Bolt Food - Unfair charges and poor support

I am extremely disappointed with my experience using Bolt Food. I placed an order (#FNC2X) and paid the full amount in cash to the courier upon delivery. The courier handed over the order only after receiving the payment. However, shortly after, Bolt claimed the order was "unpaid" and applied a negative balance of 29.35 € to my account, effectively forcing me to pay twice for the same service.
When I contacted support, they relied solely on the courier's word, claiming that no cash was received. They completely ignored the logic of the situation: a courier would never hand over an order without receiving the payment. They refused to investigate properly or provide any evidence beyond their internal "reports."
This is a clear case of either courier error or system negligence, yet the customer is the one being penalized. My account is now blocked from using Bolt services at fair prices because of this unjustified debt.
I strongly advise others to be extremely cautious. If you use Bolt, avoid paying with cash, as the system does not protect you if the courier fails to record the transaction correctly. Bolt’s support is unresponsive and hides behind automated, scripted replies. Very poor customer service and a complete lack of accountability.