Plaza Rent - Tourists beware!
I contacted the company several weeks ahead to reserve a specific car and they were supposed to pick me up at the airport. The guy never showed up! My cell phone was not working in latvija, so it was big trouble to find their number. The guy on the phone said that the other guy will come to the airport again and look for me. I gave him my description and the exact spot where i will be standing. 30 min later, he still didn't come. So now i have to pay for a taxi to their office which is far from the airport. When i got to the office, there were two customers ahead of me - each one was 15 minutes of filling out paperwork. When it was my turn, i expected an apology from the manager, but nothing! He instead blamed me for not looking for his partner. So, the car i had reserved was not available and instead, they loaned a piece of junk, old golf with terrible brakes and worn-out clutch. It was scary driving in a new city with such an old, crappy car. The other surprise was the 50 eur cash deposit i had to leave. You can collect it only after 30 days, so if you don't live in latvia, goodbye to your deposit. Latvian people are lousy at business. They don't care about customer service, or even being polite to the customer. They wasted 1.5 hours of my time by not delivering the car to the airport as we agreed and were unpleasant in person. I will choose a different car rental business next time.